It doesn’t matter if you work as a travel agent, a tour operator, or a traveler—the growth of technology is significant and intriguing. The travel and tourism sector is continually expanding, evolving, and improving, as we all know.
Although there are many uses and types of technology in our industry, we have you covered.
Which technologies are employed in the travel and tourism sector? Find out most important technology trends that change the travel industry.
What are the reasons to add new technologies in the tourism sector?
By assisting businesses with daily work and enhancing consumer pleasure, technology plays a crucial part in the tourism industry. The following examples show how crucial it is for the travel and tourist sector to keep up with the latest technological developments:
Enhancing interaction between visitors and personnel to foster a relaxed, welcoming atmosphere that will satisfy both businesses and clients.
Think again if you believed that people travelling with invalid papers was a trivial problem for all international carriers. Each year, immigration officials turn back 60,000 passengers at transfer or arrival locations, costing the world’s airlines a significant sum of money in fines and related expenses.
Airlines face fines as a result of inaccurate passenger documentation, but the cost doesn’t end there. Consider the time check-in staff spends performing document checks; normally, airlines conduct more thorough inspections on about 10% of their overseas passengers.
In an effort to make sure that nobody slips through the cracks, it has become more and more usual for airlines to add an additional document check at the boarding gate on select routes.
While most countries’ laws require airlines to make sure that travellers are properly documented, this obligation does not cover forensic investigations utilising cutting-edge techniques.
The airline document check typically consists of a visual inspection to spot potential fraud and confirm that, if necessary, a visa or other travel entitlement is present in the passport.
How are advances in technology affecting the travel and tourism sector?
“Travel technology” is the first significant technological trend. The way that travel operates has radically altered because to technology, which has shaped our travel and tourism plans to have simpler, more enjoyable, and less stressful planning and experiential techniques. We now refer to this significant change in the travel sector as travel technology.
Travel technology, according to experts, is the use of technology to organise travel. It facilitates the booking of trips by travel companies for their clients, including the purchase of airline tickets, hotel accommodations, rental cars, and other travel-related services.
Travel planning is now lot faster and more enjoyable for both travellers and travel firms because technology has made travel automation possible. A journey may now be planned in a matter of minutes, including lodging, travel arrangements, and much more.
Travel technology “allows consumers to make their internet bookings without a travel agent and automates bookings, payments, and back-office operations for travel companies.”
Latest trending technologies in travelling sector
The newest, most sought, and most practical technologies in the travel and tourism sector—including voice search and voice control, contactless payments, virtual and augmented reality, the Internet of Things, and face recognition technology—all exhibit the last six significant rising technological trends.
Voice Search
Voice search eliminates the necessity for typing and enables travellers to get information about their travel itinerary or lodgings without actually speaking to a staff member. For contactless services, voice control is using more and more. For instance, hotels might incorporate voice control capabilities to manage personalised heating and lighting settings in individual rooms.
Contactless payments
Customers can make payments using this digital form of payment without using cash or dealing with anyone in person. Online banking, debit or credit cards, smartcards, and other methods of payment all use contactless technology.
Virtual Reality
The BBN Times defines augmented reality as “a stimulus technology that creates an enhanced version of the real-world scenery and elements such as visuals, sounds, and sensory stimuli” and virtual reality as “a simulation technology that gives us a real-life view and experience with the help of visuals, sound, and special effects.” In order to give clients the opportunity to sample destinations, lodging options, and dining establishments without actually travelling, virtual and augmented reality are starting to be used in the travel industry.
Facial Recognition Technology
Your face becomes the key to your vacation experiences thanks to this face recognition technology. The programme can scan, save, and recognise your face for identity reasons, enabling you to pay without using a card by simply displaying your face to the phone or kiosk, access a hotel room without scanning a key by simply presenting your face to the door, and do so much more.
Robots
The travel and tourism sector has started using robots recently. Many travel agencies utilise robots, such as chatbots, which are computer programmes that communicate with website visitors and carry out tasks and provide information. Physical robots that can convey passengers or carry bags are likewise becoming increasingly prevalent.
